Guaranteed 100% Customer Satisfaction. Instantly
Maximize Productivity With 24/7 Automated Support
A ticketing workspace powered by AI, trained on your data, automating support with reliable & accurate ticketing while you sleep.
Know What's Important
Your AI cross references support tickets against your company data, reliably prioritizing them from Low, Medium to High.
Automatic Replies
Close complex tickets rapidly. Your AI understands your business, drafts replies & process tickets in real time.
Powerful Data
Understand your customer service performance with advanced analytics. View average ticket resolution times and much more.
Safe, Accurate, & Trustworthy AI Chats
We built an AI you can rely on, with integrated safeguards that give reliable, instant replies 100% of the time.
100% Uptime. Guaranteed
OpenAI goes down. ChatIQ stays up. Your AI learns from customer conversations, builds a custom memory and never goes down.
Flawless Support Resolution
ChatIQ Intuitively recognizes when human support is needed, seamlessly transferring customers to human support.
Replicate Your Brand
Create a cohesive design, branding out your bot, add custom colors and your own logo.
Designed to
fit every use case
Website
Gather leads, collect data, and give customers what they want, when they want it.
Internal
Upload SOP's and video transcripts, building an internal knowledge-base for your brand.
Product
Help your customers use your product, giving them support the second they need it, with 0 interruption.
“I was shocked by how human-like the AI was, It was perfect right off the bat.”
“The way ChatIQ learns over time makes it effortless to manage”
"TechBot has transformed my research game entirely. It has become an indispensable time-saving gem.
“When it comes to AI, TechBot stands in a league of its own. Its responses are astonishingly human-like.”
“TechBot has brought a new dimension to learning – it effortlessly unlocks the doors to knowledge”
"TechBot has transformed my research game entirely. It has become an indispensable time-saving gem.
“When it comes to AI, TechBot stands in a league of its own. Its responses are astonishingly human-like.”
“TechBot has brought a new dimension to learning – it effortlessly unlocks the doors to knowledge”
"TechBot has transformed my research game entirely. It has become an indispensable time-saving gem.
Frequently asked questions
Still need help understanding? Email help@chatiq.ai for more details
What is ChatIQ used for?
With ChatIQ, you will be able to build a support ticketing tool integrated with an AI chatbot, trained on your company data.
The AI uses your company data as a knowledge-base, to answer common questions from your customers instantly, in real time, interpreting the conversation and handing the customer off to a support ticketing system if it is unable to reply.
Your ChatIQ bot will learn from customer questions over time, building its own memory, and using this to store replies. When it uses a stored reply, it can respond in < 2 seconds.
How does support ticketing work?
ChatIQ support ticketing is directly integrated within your AI chatbot, users can either submit a support ticket instantly, or use the AI chat to get answers to their questions. If, however, the chatbot does not have access to enough data to answer the customers question, it will ask them to submit a support ticket.
Support tickets are categorized and prioritized using your company data to decide what tickets are vitally important and highest priority. Within your ChatIQ dashboard you will be able to view, manage and draft email responses to these tickets, using your AI (trained on your company data).
You never have to lift a finger again to gather, prioritize or reply to a ticket again.
How do I train the AI?
You have 3 options to choose from when training your AI, you can scrape your entire website, upload PDF files or basic plain text. Depending on the size of your website and the plan you are on, you can scrape up to 250 URL's and this can take anywhere between 2-15 mins to train.
Once your AI is trained, both the chatbot AND ticketing solutions will have access to this company data, they will use it as reference when responding live in chat, or when drafting email replies to customer support tickets.
Can I add it to my website?
Yes, the chatbot and ticketing solution are wrapped up in an easily embed-able and customiseable widget. Simple head to the "Launch" tab in your chatbot playground and copy the embed code.
To customize the branding and design, head to the chatbot playground, scroll down and upload your logo, chatbot widget and add your brands colors. Any changes you make to your chatbot in the playground (within the ChatIQ dashboard) will be instantly show on your website, no need to re-embed it.
Looking For A Feature?
ChatIQ has a detailed roadmap of upcoming features and integrations, however, if your business is looking for something specific, we offer an enterprise service where we can build you any feature you are looking for.
Just book in a demo call with our founder Sebastian Bowkis on zoom at the following link and we can discuss getting everything setup for you. https://calendly.com/chatiq/30min
Simple pricing
Try ChatIQ free for 14 days, your card will NOT be charged. Cancel anytime in app
Starter
Start automating your customer service with fast, reliable, safeguarded AI trained on your company data
Starter
Start automating your customer service with fast, reliable, safeguarded AI trained on your company data
Professional
Start automating your customer service with fast, reliable, safeguarded AI trained on your company data
Professional
Start automating your customer service with fast, reliable, safeguarded AI trained on your company data
Enterprise
Start automating your customer service with fast, reliable, safeguarded AI trained on your company data
Enterprise
Start automating your customer service with fast, reliable, safeguarded AI trained on your company data
Automate customer service with ChatIQ
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