What is an AI Knowledgebase?

Put simply, an AI knowledgebase system is a way to easily organize and manage information and data. It can be an especially powerful tool for any business, from small to large.

A knowledgebase can be thought of as a central brain. It's more than just a standard database or collection of information. It is a tailored system that can take scattered and cluttered information and, provided you have a way to access this data, allow anyone using it to instantly access any information they need in a matter of seconds.

What Does It Look Like?

Imagine, as a business, you have a lot of data and information you are using day to day, either to make decisions internally or for your customers to read. This could be:

• A website
• A folder of standard operating procedures (SOPs)
• Course content
• Video content and training documents

Traditionally, this data is scattered across multiple databases, some of it could even be hosted on Google Drive in the form of a PDF. An AI knowledgebase will simply aggregate all this data into one place and allow the business to access any information they need, instantly and easily.

How Do You Access This Data?

Typically, to access a knowledgebase, the user will need a way to communicate with the database. You could create a file management system, much like Dropbox, but there is in fact a much better way.

With the rise of platforms like ChatGPT from OpenAI, we can now build specialized chat interfaces, designed to integrate with your own private knowledgebase. Instead of finding the exact file we need, reading an entire document, and then finding the answer to our problem, we can simply ask an AI language model like ChatGPT to retrieve the information for us, interpret it, and give it back to us in a conversational format.

What is the Difference Between a Database and Knowledgebase?

Why Use an AI Knowledgebase?

There are many uses for knowledgebases; really, the possibilities are endless. We can create customer service chatbots that are specialists on the business, chatbots for internal standard operating procedures, even training chatbots for new employees.

Any situation where a human, whether it is an employee in a company or a customer, needs answers to specific problems, an AI knowledgebase integrated with a chatbot will benefit both the user and the company equally.

Let's take the use case of customer service. Imagine a customer lands on your website, and you offer a very specific service or product. That customer will need to search through sometimes hundreds of pages of data, reading, learning, and understanding, before they are informed enough to purchase.

Now imagine a new situation, where you build a custom AI knowledgebase, trained on your website's data. This knowledgebase has access to highly detailed information about your business, products, services, case studies, contact pages, FAQs, and so much more. A customer visiting your website could very easily ask the chatbot a very specific question and, using the AI knowledgebase, it could find the relevant page on your website, the specific section of the page that contains the answer to that customer's question, and give it to the user, in the form of a conversational answer, in a matter of seconds.

How to Create a Knowledgebase System in 10 Minutes with ChatIQ?

When building an AI knowledgebase, it's very important we look for a system that will make adding, removing, and managing data incredibly easy. We don’t want to have private company data leaked into a customer-facing chatbot. We also need a way to manage the security of this data. All this sounds pretty terrifying and complex, which it is, but, luckily for you, there is a very easy way to build these AI knowledgebase chatbots, in a matter of minutes.

Step 1:

We will use ChatIQ to build our knowledgebase chatbot, as it's incredibly easy to scrape your website's data, upload additional documents and PDFs, build multiple chatbots, all while managing security very easily.

Step 2:

Head to ChatIQ and create a free account. We will be able to set up a basic chatbot for our website for free, starting off with just 20 pages from our website, getting us to grips with the process. Don’t worry, though. If we want to add additional data or edit the data in our knowledgebase, ChatIQ makes it very easy to do.

Step 3:

Scrape your website. Now we have an account set up, all that's left is to add the data. We will be building a basic customer service chatbot. We want this chatbot to be an expert on our business, understand everything a customer could ever want to know.

Input your base URL for your website, I’ve used ChatIQ in the example below. Then click “Fetch Links”. ChatIQ will now go ahead and find every single link on your website, scrape the visible text on each page, and don’t worry, if any of the text is hidden in little drop-down or FAQ boxes, ChatIQ can find this information, you won’t need to do anything.

Step 4:

Once ChatIQ has scraped your website, all that's left is to embed it. We can customize the branding of your chatbot, adding custom instructions and business contact details, but we will focus on that later. For now, let's get this setup, and we can make changes to it once it's live.

Copy the embed code and head to your website builder. This will work on almost every website builder from WordPress, Webflow, Shopify, GoDaddy, Squarespace, and more. We will place this code between the <head> tags on our website builder.

Follow these steps below for Webflow:

• Go to site settings
• Scroll down to custom code <head>
• Paste in the code, making sure to click “save”
• Publish your changes

Now refresh your website; you should see a chatbot icon in the lower right-hand corner! Voila! Done!

We have just created and published our very first chatbot, trained on our own company website data. Customers visiting our site can now ask detailed questions, and the chatbot will answer with detailed responses in a matter of seconds.

Can We Customize the Design / Make Changes?

Once your chatbot is on your website, you can adjust the design and branding, adding your own logo and colors, just upgrade to the starter plan and unlock custom branding. You will also be able to change the widget icon logo to anything you please, I'd recommend your company logo.

Any changes you make to your chatbot in the dashboard will be instantly loaded onto the chatbot live on your website. You can add/remove data, update and manage cached responses, collect and prioritize support tickets, and much more.

ChatIQ will create a powerful knowledgebase chatbot, and it's not just a basic chatbot. ChatIQ will allow you to enhance your customer's experience when navigating your website. You put the power of knowledgebases and AI chatbots directly in the hands of your customers. Here’s how:

1. Intelligent Chatbots: ChatIQ chatbots are not your basic, old-school chatbots with pre-populated replies. They are highly sophisticated, intelligent systems capable of understanding subtleties in user language, emotion, and can act as a digital chatbot assistant for your website visitors. Designed to work for e-commerce businesses, agencies, blogs, or SaaS companies.
2. Intelligent Knowledgebases: ChatIQ is doing things differently. Instead of building a chatbot from your data, ChatIQ puts your data first. We treat each chatbot build like a file management system with security and permissions at the forefront of what we do. Build a knowledgebase, and select which data is used in a chatbot. With separate chatbot builds, you can create multiple chatbots, all referencing unique data, with zero cross-contamination.
3. ChatIQ is Deliberately Easy to Use: ChatIQ has been designed in a way to make building chatbots easy. In fact, we built an intelligent system that will do most of the heavy lifting for you. Just paste your website in, add custom branding, and embed into your website. Leave the rest up to ChatIQ.
4. Chatbots That Learn as They Go: A huge issue with large language models like ChatGPT is the unreliable nature of their responses. With ChatIQ, each response is cached, meaning, as a business, you are able to log in and edit cached responses manually, if they are not up to scratch. In all future responses, the AI will use this new cached data, giving you peace of mind that all responses will be consistent.

It is an undeniable fact, if you want to keep ahead of your competition in 2024, you need to start using AI in your business. Give ChatIQ a try today and unlock the power of AI knowledgebases and chatbots in minutes. You can have your own virtual assistant, trained on your company data, ready to answer FAQs and gather support tickets.

Build your ChatIQ chatbot now and get ahead of your competition.

‍

‍